INFINITI InTouch™ Services
by Nissan North America, Inc.
Version 5.4.5
📅 Updated April 20, 2022
INFINITI InTouch Services lets you remotely control your car from your phone.*
Features INFINITI InTouch™ Services
The INFINITI InTouch® Services app brings remote access, security and convenience features from your INFINITI to your compatible Android smartphone or Wear OS smartwatch.
Start your engine, set customizable alerts, and get vehicle information - all without taking out your keys.
COMPATIBLE VEHICLESThe INFINITI InTouch Services app is compatible with select INFINITI vehicles MY18 and newer.*INFINITI InTouch Services is NOT available on 2020/2021 Q50, Q60, QX50 or QX80.Please note that feature availability varies by model, year, trim level, packaging, and options; not all equipped vehicles are able to access all features.
For a complete list of available features for your specific vehicle, please visit www.infinitiusa.com/intouch/system-availability.
Take advantage of the following available features with your subscription: REMOTE SERVICESAccess critical vehicle functions from nearly anywhere.
INFINITI InTouch Services can: - Start or stop your vehicle- Lock or unlock your doors- Honk your vehicles horn- Flash your vehicles lightsEMERGENCY ASSISTANCEAdd peace of mind to your drive.
In an emergency, INFINITI InTouch Services can: - Automatically connect you to emergency services in the event of a collision- Send roadside assistance to your location- Provide live, hands-free emergency assistance via voice call at the touch of a button - Help police locate your vehicle in the unfortunate event that it is stolenCUSTOMIZABLE ALERTSSet unique alerts for your INFINITI.
INFINITI InTouch Services can notify you: - When your vehicle is driven outside or inside of a specified boundary- When your vehicle is driven outside of a set time- When your vehicle driven over a specified speed- When your vehicle is driven outside of an allowed areaCONVENIENCE FEATURESMake every drive more comfortable and confident.
INFINITI InTouch Services can: - Send software and map updates to your vehicle- Connect you with a live, professionally-trained concierge team - Locate your vehicle, whether its parked or en route- Provide status updates about your vehicleThis app requires an active subscription to INFINITI InTouch Services, which is included with the purchase of a new, compatible INFINITI vehicle.
To access or start your subscription, visit owners.infinitiusa.com.For important safety information, system limitations, and additional operating and feature information, see dealer, owners manual, or www.infinitiusa.com/intouch/legal.
*The INFINITI InTouch Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network.
As of February 22, 2022, all INFINITI vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to connect to the 3G network and unable to access the INFINITI InTouch Services features.
Clients having purchased an INFINITI vehicle with this type of hardware must have enrolled in INFINITI InTouch Services prior to June 1, 2021 to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations).
For more information, please visit http://www.infinitiusa.com/connect/support-faqs.- Miscellaneous bug fixes and other improvements.For questions regarding INFINITI InTouch Services, please contact an INFINITI InTouch Services Customer Support Specialist at 1-855-444-7244.
Secure & Private
Your data is protected with industry-leading security protocols.
24/7 Support
Our dedicated support team is always ready to help you.
Personalization
Customize the app to match your preferences and workflow.
See the INFINITI InTouch™ Services in Action
What Our Users Say
Don't just take our word for it. Here's what our users have to say about our Android app.
"App does not work"
ryan nurse
"works well!!👍🏾👍🏾👍🏾"
Fanon Saadiq
"Ridiculous and Customer services w asnt open 3 times"
LADY LETTE
"The app is not stable it keeps crashing.... very bad user experience"
kashif zia
"People understand this app no longer works as they have discontinued 3g services so updating the app will do no good. They need to update our software to 4g in order for it to work."
Walter Ross
"The app kept closing on me when I signed in. Reinstalled it twice."
clifford shillingford
"I literally will never buy an Infiniti again. They sell you on the fact that their cars or cheaper but they sell it to you with no options. By the time you add basic options like navigation on your own you've bought yourself an Mercedes anyway. This app is useless for the majority of Infiniti owners. Even if the app is preprogrammed you probably can't use this."
jaykeia
"Slow to connect but it seems to work."
dave delman
"App still has not worked since I bought my car."
Bernard Thompson
"It works (sometimes) many instances of unable to contact servers... Unable to select using my biometric to login."
Saber Amine
Get the App Today
Available for Android 8.0 and above